Delivery & Pickup

YES Gastro handles deliveries with professional kitchen operations in mind, where timing, packaging and order accuracy are important.

We deliver across Hungary and to selected countries within the European Union. We currently do not deliver outside the European Union. Orders may also be collected by personal pickup from our warehouse in Budapest.

We deliver orders within Hungary and to selected countries within the European Union. We currently do not deliver outside the European Union.

For international EU orders, delivery availability, cost and timing may depend on the destination country, package size, total weight and the number of boxes required.

If you are planning a larger international order, we recommend contacting us before placing the order so we can check the delivery conditions in advance.

Within Hungary, delivery time depends on the selected courier:
Express One: 1–4 business days.
MPL: 8–14 business days.

For deliveries within the European Union, the estimated delivery time is usually 4–10 business days, depending on stock availability, destination country and the number of packages required.

These delivery times are estimates and are not guaranteed.

Larger or multi-box orders may require additional preparation time before dispatch.

Professional kitchen products can vary significantly in size, weight and shape.

Some products are bulky, lightweight or difficult to combine safely in one package. For this reason, one order may arrive in multiple boxes.

Shipping costs may depend on the number of packages, not only the total product value or total weight.

Shipping costs are calculated based on the available delivery method, destination, package size, total weight and number of boxes required.

We aim to provide the most accurate shipping cost during checkout. However, shipping costs may change in some cases due to packing difficulties, bulky products or the need for multiple packages.

If this happens, we will contact you before dispatch, explain the updated shipping cost and ask for your confirmation before proceeding.

For larger orders or international deliveries, final shipping conditions may need to be checked before confirmation.

After your order has been prepared and dispatched, tracking information will be provided where courier tracking is available.

Tracking details may be sent by YES Gastro, the courier company or the webshop notification system, depending on the selected delivery method.

For multi-box orders, you may receive more than one tracking number, and packages may arrive separately.

Courier tracking updates may not appear immediately after dispatch. In some cases, tracking becomes active only after the package is scanned by the courier.

If you have not received tracking information or need help checking your delivery status, contact us with your order number and company name.

Pickup is available for all orders from our warehouse in Budapest.

If you prefer personal pickup, please select the pickup option during checkout.

Please do not arrive before receiving confirmation that your order is ready. Some orders may require preparation, stock checking or packaging before they can be collected.

When your order is prepared, we will confirm the pickup details and provide the necessary collection information.

Please provide complete and accurate delivery details when placing your order.

This includes:

• Company name
• Contact person
• Phone number
• Delivery address
• Billing address
• Tax number, if applicable
• Any useful delivery instructions

Incorrect or incomplete delivery information can cause delays, failed delivery attempts or additional courier costs.

If a courier cannot complete the delivery because of incorrect address details, unavailable contact person or refused delivery, additional costs may apply.

Please make sure the delivery address is accessible and that someone is available to receive the order during the expected delivery period.

If the package arrives visibly damaged, please document the condition immediately.

Take clear photos of the outer packaging, shipping label and damaged product before using or moving the items.

If possible, report visible damage to the courier at the time of delivery and contact us as soon as possible with your order number and photos.

If you are unsure about delivery costs, pickup or international shipping, contact us before placing the order.

Clear delivery information helps us process your order more accurately and avoid unnecessary delays.