All listed prices are gross and include VAT.

Terms of Service

Last updated: 30.07.2026

These Terms of Service apply to the use of the YES Gastro online store and to purchases made from YES International Kft.

By using this website or placing an order, you agree to these Terms of Service.

Different rules may apply depending on whether the customer is a consumer or a business customer.

Nothing in these Terms limits any mandatory rights that cannot be excluded under applicable law.

 

 

1. Seller Information

The online store is operated by:

YES International Kft.
Address: 1054 Budapest, Honvéd utca 8. I. emelet 2. ajtó
HU VAT number: 33063779-2-41
EU VAT number: HU33063779
Company registration number: 01 09 457175
Email: info@yesgastro.eu
Phone: +36 70 719 5566

Customer service hours: 08.00-16.00

 

 

2. Definitions

For the purposes of these Terms:

Seller, we, us or our means YES International Kft., operating under the brand name YES Gastro.

Customer, you or your means the person or entity using the website or placing an order.

Consumer means a natural person purchasing for purposes outside their trade, business, craft or profession.

Business customer means a company, sole trader, institution, restaurant, café, hotel, catering business or any other customer purchasing for business, professional or commercial purposes.

Products means the goods offered for sale on the YES Gastro online store.

Website means the YES Gastro online store operated at yesgastro.eu

 

 

3. Scope Of These Terms

These Terms apply to:

  • Use of the YES Gastro website
  • Product browsing
  • Online orders
  • Customer accounts
  • Payment
  • Shipping and delivery
  • Returns, claims and refunds
  • Consumer and business purchases
  • Other related services provided through the website

Additional policies may also apply, including:

  • Return & Refund Policy
  • Shipping Policy
  • Privacy Policy
  • Legal Notice

If there is a conflict between these Terms and a mandatory legal rule, the mandatory legal rule applies.

 

 

4. Consumer And Business Customer Status

YES Gastro sells to both consumer customers and business customers.

Different legal rules apply to consumers and business customers.

A) Consumers

Consumers may have mandatory rights under consumer protection law, including withdrawal rights, legal guarantee rights and complaint-handling rights.

These rights are not limited by these Terms.

B) Business Customers

Business customers purchase products for business, professional, institutional or commercial purposes.

Business customers are not entitled to consumer withdrawal rights unless mandatory law provides otherwise.

Business orders may be handled according to B2B purchasing conditions, including stricter return rules, pallet or freight delivery conditions, and individual claim review.

By placing an order using company details, tax number, business email address, or other business information, the customer confirms that the order is placed as a business customer.

 

 

5. Products And Product Information

YES Gastro supplies professional HoReCa, catering, foodservice and industrial kitchen-related products.

We aim to provide accurate product information, including product names, descriptions, dimensions, materials, capacities, colors, images, prices and availability.

However:

  • Product photos are for illustration purposes only
  • Minor differences in color, appearance, packaging or finish may occur
  • Product dimensions, capacities and weights may have normal manufacturing or measurement tolerances
  • Product packaging may change without prior notice
  • Technical details may be updated by the manufacturer or supplier

The customer is responsible for checking whether the selected product is suitable for the intended use before placing an order.

For professional or business use, the customer is also responsible for checking compatibility with their equipment, kitchen setup, workflow, hygiene requirements and local operational needs.

 

 

6. Prices, VAT And Currency

Prices are shown in the currency displayed on the website. The primary currency of the Hungarian store is Hungarian forint (HUF).

All prices displayed on the website include applicable VAT, unless explicitly stated otherwise.

The final payable price, including VAT and any mandatory charges, will be shown before the order is placed.

Shipping fees, delivery charges, pallet fees, handling fees and other applicable charges are shown during checkout or confirmed separately before the order is finalized.

We reserve the right to correct pricing errors, technical errors, VAT display errors or availability errors before accepting an order.

If a product was listed with an obvious incorrect price, we may reject or cancel the order and refund any amount already paid.

 

 

7. Availability

Product availability shown on the website is indicative.

Stock information may change due to previous orders, supplier availability, warehouse processing, import delays, technical errors or other circumstances.

If a product becomes unavailable after the order is placed, we may offer:

  • Later delivery
  • Replacement product
  • Partial delivery
  • Refund for the unavailable product
  • Cancellation of the affected part of the order
  • Cancellation of the full order, where necessary

We will contact the customer if an availability issue affects the order.

 

 

8. Order Process

The online order process usually includes the following steps:

  • The customer selects products and adds them to the cart
  • The customer reviews the cart
  • The customer provides billing and delivery information
  • The customer selects the available shipping and payment method
  • The customer reviews the order summary
  • The customer confirms and submits the order
  • The customer receives an electronic order confirmation or acknowledgement

Before submitting the order, the customer can identify and correct input errors in the cart and checkout process.

The customer is responsible for providing accurate billing, shipping, tax and contact details.

 

 

9. Order Confirmation And Contract Formation

After an order is placed, the customer may receive an automatic email confirming that the order has been received.

This automatic email does not always mean that the order has been accepted.

The purchase contract is formed when YES Gastro confirms acceptance of the order, confirms dispatch, issues an invoice, or otherwise starts fulfilling the order.

We reserve the right to refuse or cancel an order before acceptance, especially in the following cases:

  • Product is unavailable
  • Price or product information is incorrect
  • Payment is not received or confirmed
  • Delivery address is incorrect or incomplete
  • The order appears fraudulent or abusive
  • The order cannot be fulfilled for logistical, legal or technical reasons
  • The product is not suitable for the requested delivery method
  • The order appears to violate these Terms

If an order is refused or cancelled after payment, the paid amount will be refunded.

 

 

10. Contract Storage, Language And Accessibility

The order details are stored electronically by YES Gastro and/or the webshop system.

The customer may receive order details by email and may be able to access them through their customer account, where available.

These Terms are made available on the website in a way that allows the customer to store and reproduce them.

Unless mandatory law provides otherwise, the online order does not constitute a written contract.

 

 

11. Payment

Available payment methods are shown during checkout or agreed separately in writing.

Payment methods may include:

  • Card payment
  • Bank transfer
  • Cash on delivery
  • Other payment methods shown during checkout

We may require prepayment before processing or dispatching an order.

For bank transfer payments, the order may be processed only after the payment is received.

The customer is responsible for any bank fees, transaction fees, currency conversion fees or other payment-related charges applied by their bank or payment provider.

If payment is not received within the required time, we may cancel the order.

 

 

12. Invoices

Invoices are issued based on the billing information provided by the customer.

The customer is responsible for providing correct billing details before placing the order.

For business customers, this includes company name, registered address, tax number and EU VAT number where applicable.

Invoice correction requests must be submitted as soon as possible.

We may refuse invoice modification requests if the modification is not legally or technically possible after the invoice has been issued.

 

 

13. Retention Of Ownership

Ownership of the products remains with YES International Kft. until the full purchase price, VAT, shipping fee and all related charges have been paid.

Until full payment is received, the customer may not resell, pledge, modify or dispose of the products in a way that affects our ownership rights.

Risk of loss or damage passes according to the applicable delivery rules and customer type.

 

 

14. Shipping And Delivery

Shipping and delivery are governed by our Shipping Policy.

Depending on the order, delivery may be made by:

  • Parcel courier
  • Pallet delivery
  • Freight transport
  • Customer pickup
  • Other agreed delivery method

Delivery times are estimates unless expressly confirmed otherwise in writing.

Delays may occur due to stock availability, carrier capacity, holidays, customs procedures, incorrect address details, force majeure, supplier delays or other external circumstances.

We are not responsible for delivery delays caused by carriers or circumstances outside our reasonable control.

The customer is responsible for ensuring that someone is available to receive the delivery.

For pallet or freight deliveries, the customer must ensure suitable access and unloading conditions unless otherwise agreed.

Additional costs caused by failed delivery, incorrect address, storage, redirection, refused delivery or repeated delivery may be charged to the customer.

 

 

15. Checking The Order After Delivery

The customer should check the order shortly after delivery.

This is especially important for:

  • Multi-box deliveries
  • Pallet deliveries
  • Freight shipments
  • Large orders
  • Business orders
  • Fragile or high-value products

If the order arrives damaged, incomplete or incorrect, the customer should contact us as soon as possible.

Visible transport damage should be documented immediately with photos and, where possible, reported to the courier at the time of delivery.

For consumers, this does not limit mandatory consumer rights.

For business customers, late reporting may make transport claims harder to process.

 

 

16. Returns, Refunds And Claims

Returns, refunds and claims are governed by our Return & Refund Policy.

A) Consumers

Consumers may have the right to withdraw from an online purchase within 14 days without giving a reason, subject to legal conditions and exceptions.

Consumer withdrawal rights, refund rules, defective product rights and legal guarantee rights are explained in our Return & Refund Policy.

B) Business Customers

Business customers are not entitled to the 14-day consumer withdrawal right.

Business returns are reviewed individually and require prior written approval from YES Gastro.

Products sent back without approval may be refused or may cause delays in processing.

Business return conditions, damaged delivery claims, incorrect order claims and defective product handling are explained in our Return & Refund Policy.

 

 

17. Defective Products, Warranty And Legal Guarantee

If a product is defective, incorrect or does not match the order, the customer should contact us as soon as possible with the order number, product details, description of the issue and photos where possible.

A) Consumers

Consumers may have mandatory legal guarantee rights for defective or non-conforming goods.

Depending on the situation and applicable law, consumers may be entitled to repair, replacement, price reduction, refund or another legal remedy.

Nothing in these Terms limits mandatory consumer warranty, guarantee or defect-related rights.

B) Business Customers

For business customers, defective product claims are reviewed based on:

  • Product type
  • Date of delivery
  • Nature of the defect
  • Intended use
  • Actual use
  • Installation or handling conditions
  • Cleaning and storage conditions
  • Available documentation
  • Manufacturer or supplier assessment, where relevant

Depending on the case, we may offer repair, replacement, spare part supply, credit note, refund or another appropriate solution.

We are not responsible for defects or damage caused by:

  • Incorrect use
  • Misuse
  • Improper storage
  • Improper cleaning
  • Incorrect installation
  • Unauthorised modification
  • Normal wear and tear
  • Damage after delivery
  • Use contrary to product instructions
  • Use outside the product’s intended purpose

 

 

18. Product Use And Safety

The customer is responsible for using products safely and according to their intended purpose.

Professional kitchen products must be used in accordance with normal HoReCa, foodservice, hygiene and safety practices.

The customer must check whether a product is suitable for:

  • Food contact
  • Temperature exposure
  • Dishwasher use
  • Microwave use
  • Freezer use
  • Chemical cleaning
  • Heavy-duty professional use
  • Transport or storage conditions
  • Any other specific use case

Where manufacturer instructions are provided, the customer must follow them.

YES Gastro is not responsible for damage caused by incorrect use, unsuitable use, improper maintenance or failure to follow product instructions.

 

 

19. Customer Account

Customers may be able to create an account on the website.

The customer is responsible for:

  • Keeping login details secure
  • Providing accurate account information
  • Updating incorrect or outdated details
  • Preventing unauthorised access
  • Notifying us of suspected unauthorised use

Orders placed through a customer account may be treated as orders placed by the account holder unless unauthorised use is reported without delay.

We may suspend or close accounts that are misused, fraudulent, abusive, inactive or in breach of these Terms.

 

 

20. Acceptable Website Use

The customer may not use the website in a way that is unlawful, harmful, abusive or disruptive.

The customer must not:

  • Attempt unauthorised access to the website or systems
  • Interfere with website security
  • Upload malicious code
  • Copy or scrape content without permission
  • Use the website for fraudulent purposes
  • Misrepresent identity or business details
  • Place fake or abusive orders
  • Use the website in violation of applicable law

We may restrict access, cancel orders or close accounts if these rules are violated.

 

 

21. Intellectual Property

All website content belongs to YES International Kft., YES Gastro, our suppliers, licensors or other rights holders.

This includes:

  • Text
  • Product descriptions
  • Images
  • Graphics
  • Logos
  • Icons
  • Layout
  • Design elements
  • Brand materials
  • Product data
  • Website structure

The content may not be copied, reproduced, modified, distributed, published or used commercially without prior written permission.

Using the website does not transfer any intellectual property rights to the customer.

 

 

22. Third-Party Services And Links

The website may use third-party services, including:

  • Shopify
  • Payment providers
  • Shipping providers
  • Analytics tools
  • Marketing tools
  • Embedded applications
  • External websites

We are not responsible for third-party websites, platforms, services, availability, security, content or privacy practices that are outside our control.

Use of third-party services may be subject to their own terms and policies.

 

 

23. Privacy And Data Protection

Personal data is processed according to our Privacy Policy.

The Privacy Policy explains what data we collect, why we collect it, how it is used, how long it is stored, and what rights data subjects have.

By using the website or placing an order, the customer acknowledges that personal data may be processed for order handling, payment, delivery, invoicing, customer service, legal compliance and other legitimate business purposes.

 

 

24. Marketing Communications

Customers may subscribe to newsletters or marketing communications where available.

Marketing emails are sent only where permitted by law.

Customers can unsubscribe from marketing emails using the unsubscribe link or by contacting us.

Transactional emails related to orders, payment, delivery, invoices, returns or customer service may still be sent even if the customer unsubscribes from marketing communications.

 

 

25. Reviews, Feedback And User Content

If the customer submits reviews, photos, comments, feedback or other content to YES Gastro, the customer confirms that the content is lawful and does not infringe third-party rights.

We may use customer feedback to improve products, services and website content.

We may remove reviews or content that are abusive, false, misleading, unlawful, offensive, irrelevant or in breach of these Terms.

Submitting feedback does not create any obligation for YES Gastro to compensate the customer.

 

 

26. Promotions, Discounts And Campaigns

Promotions, discounts, coupon codes and campaign offers may be subject to separate conditions.

Unless otherwise stated:

  • Discounts cannot be combined
  • Discounts cannot be applied retroactively
  • Discounts may be limited by date, product, customer type or order value
  • Campaigns may be modified or withdrawn
  • Coupon codes must be entered before order submission

If a promotion is used incorrectly or abusively, we may reject or cancel the order.

 

 

27. Limitation Of Liability

Nothing in these Terms limits liability where limitation is not permitted by applicable law.

To the fullest extent permitted by law, YES Gastro is not liable for:

  • Indirect damages
  • Loss of profit
  • Loss of revenue
  • Business interruption
  • Loss of business opportunity
  • Loss of data
  • Consequential damages
  • Damage caused by incorrect product use
  • Damage caused by third-party carriers
  • Delay caused by circumstances outside our control

For business customers, our total liability is limited to the value of the affected product or order, unless mandatory law provides otherwise.

For consumers, this limitation does not affect mandatory consumer rights.

 

 

28. Force Majeure

We are not responsible for failure or delay caused by events outside our reasonable control.

Force majeure events may include:

  • Natural disasters
  • Fire
  • Flood
  • War
  • Terrorism
  • Strike
  • Labor shortage
  • Transport disruption
  • Supplier delay
  • Import or customs delay
  • Government measures
  • Pandemic-related restrictions
  • Power failure
  • Internet or system outage
  • Carrier failure
  • Other unforeseeable external events

If a force majeure event affects an order, we may delay fulfilment, offer an alternative solution or cancel the affected order.

 

 

29. Complaints And Customer Service

Customers may submit complaints by email:

Email: info@yesgastro.eu

Please include:

  • Order number
  • Customer name
  • Contact details
  • Product name or SKU
  • Description of the issue
  • Photos or documents, if relevant

We aim to review complaints fairly and respond within a reasonable time.

Consumer complaints are handled according to applicable consumer protection rules.

 

 

30. Consumer Dispute Resolution

Consumers should first contact YES Gastro directly so we can try to resolve the issue.

If a consumer complaint cannot be resolved directly, the consumer may have the right to contact the competent consumer protection authority or conciliation board.

For customers in Hungary, the competent conciliation board may depend on the consumer’s place of residence.

The European Commission’s Online Dispute Resolution platform has been discontinued and is no longer available.

This section does not limit any consumer’s right to bring a claim before a competent court or authority.

 

 

31. Business Customer Disputes

For business customers, the parties should first try to resolve disputes through direct communication.

Unless mandatory law provides otherwise, disputes between YES International Kft. and business customers are governed by Hungarian law and fall under the jurisdiction of the competent Hungarian courts.

Business customers may not rely on consumer-only rights unless mandatory law provides otherwise.

 

 

32. Governing Law

These Terms and all purchases made through the website are governed by the laws of Hungary.

For consumers, this does not remove any mandatory consumer protection rights that apply under the law of the consumer’s country of residence where such rights cannot be excluded.

 

 

33. Changes To These Terms

We may update these Terms from time to time.

The version published on the website at the time of the order applies to that order.

Changes do not affect orders already accepted unless required by law or agreed with the customer.

Customers should review these Terms before placing an order.

 

 

34. Severability

If any part of these Terms is found to be invalid, unlawful or unenforceable, the remaining parts remain valid and enforceable.

The invalid provision will be replaced by a valid provision that most closely reflects the original purpose, where legally possible.

 

 

35. Contact

YES International Kft.
Address: 1054 Budapest, Honvéd utca 8. I. emelet 2. ajtó
HU VAT number: 33063779-2-41
EU VAT number: HU33063779
Company registration number: 01 09 457175
Email: info@yesgastro.eu
Phone: +36 70 719 5566