Returns & Claims

YES Gastro serves both business customers and consumers, and returns and claims are handled according to the customer type, applicable law and the nature of the ordered products.

If your order arrives damaged, incomplete or incorrect, please contact us as soon as possible so we can review the case and arrange the appropriate next step.

Consumers are entitled to the rights provided by applicable consumer protection law. For eligible online purchases, this generally includes the right to withdraw from the purchase within 14 days of receiving the goods, without giving a reason, subject to the exceptions provided by law.

To exercise the right of withdrawal, the consumer must clearly inform YES Gastro of the decision to withdraw within the applicable legal deadline.

Consumer returns, refunds and claims are handled in accordance with applicable Hungarian and European Union consumer protection law.

For business customers, return requests are reviewed individually and must be approved before any product is sent back.

To be considered for return, products must be unused, clean, complete and in their original packaging.

For business returns, please do not send any product back without prior written confirmation from us.

Unapproved returns may be refused or may cause delays in processing the case.

After reviewing your request, we will confirm whether the product can be returned and provide the necessary return instructions.

Consumers exercising a statutory right of withdrawal do not require our prior approval to exercise that right. However, we recommend contacting us before sending a product back so that we can provide the correct return instructions.

If your order arrives visibly damaged, please document the issue immediately.

Take clear photos of the outer packaging, shipping label, damaged product and any visible damage inside the package.

If possible, report visible damage to the courier at the time of delivery and contact us as soon as possible with your order number, photos and a short description of the issue.

This does not limit any statutory rights available to consumers in relation to damaged or defective products.

If you receive the wrong product or something is missing from your order, contact us with the order number and details of the issue.

Please include the product name, SKU if available, quantity received and photos if they help identify the problem.

We will check the order details and help arrange the appropriate correction.

Please check your order shortly after delivery.

This is especially important for business orders, larger shipments and multi-box deliveries.

If there is any visible damage, missing item or incorrect product, contact us as soon as possible so the issue can be reviewed while the delivery details are still clear.

This request does not affect or limit any statutory rights available to consumers.

For approved business returns, returned products must be unused, clean, complete and packed safely.

Products should be returned in their original packaging whenever possible.

If a product arrives back damaged due to insufficient return packaging, the return may be refused or additional costs may apply.

For consumer returns made under a statutory right of withdrawal, the consumer may inspect and handle the product to the extent necessary to establish its nature, characteristics and functioning. The consumer may be responsible for any reduction in value resulting from handling beyond what is necessary for this purpose.

Return shipping costs depend on the reason for the return and the approved return conditions.

If the return is caused by an error on our side or a confirmed product issue, we will review the case and inform you about the next step.

For approved business returns requested for another reason, return shipping may be the customer’s responsibility.

For consumers exercising a statutory right of withdrawal, the direct cost of returning the goods may be borne by the consumer where permitted by law and where the consumer has been informed accordingly.

If a consumer return is caused by an incorrect, defective or non-conforming product for which YES Gastro is responsible, return costs will be handled in accordance with applicable consumer protection law.

To submit a return or claim request, please contact us at:

Email: info@yesgastro.eu
Phone: +36 70 719 5566

Please contact us with:

• Order number
• Company name, if applicable
• Contact person
• Product name or SKU
• Quantity affected
• Short description of the problem
• Clear photos, if the issue is visible
• Delivery or courier documentation, if available

Complete information helps us review the case faster and more accurately.

Business customers should contact us and obtain prior approval before returning any product.

Consumers are encouraged to contact us before returning a product so that we can provide the correct return instructions. This does not make the exercise of any statutory consumer right dependent on our approval.

Clear communication helps avoid unnecessary shipping costs, refused returns and delays in processing your case.